At ZomnCart, we recognize that unforeseen circumstances may arise, leading you to consider canceling an order. Our commitment is to maintain a fair and transparent cancellation policy that caters to our customers’ needs. This Cancellation Policy outlines the guidelines and procedures for canceling orders placed on our website.
Order Cancellation Eligibility
You are eligible to cancel your order if it meets the following criteria:
The order has not been shipped or dispatched from our facility.
The cancellation request is submitted within 30 hours of placing the order.
It’s important to note that certain products, like personalized items or perishable goods, may not be eligible for cancellation due to their inherent nature or specific production processes. Additionally, products marked as final sale or clearance cannot be canceled.
Cancellation Process
To initiate a cancellation, please follow these steps:
Reach out to our customer support team promptly via helpdesk@zomnkart.com, providing your order details and the reason for cancellation.
Our dedicated team will carefully review your request and determine its eligibility.
If your order is eligible, we will proceed with canceling it and initiate a refund according to our refund policy.
Once an order has been shipped or dispatched, it becomes ineligible for cancellation. In such instances, please refer to our Return Policy for guidance on returning the order after delivery.
Refund Process
Upon successfully canceling an eligible order, we will promptly initiate a refund to your original payment method. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. Please note that the refunded amount may be subject to deductions for any discounts, promotions, or coupons applied at the time of purchase.
Contact Us
Should you have any inquiries or require further assistance concerning our cancellation policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.
Kindly note that this cancellation policy is subject to change without prior notice. We encourage you to periodically review this policy for any updates. Your understanding and cooperation are greatly appreciated.