Terms & Conditions

This electronic record is recognized in adherence to the Information Technology Act, 2000, inclusive of its relevant regulations and modified provisions regarding electronic records in diverse statutes. It is hereby disclosed in consonance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, mandating the disclosure of rules, regulations, privacy policy, and user agreement for access and/or transactions and/or usage of www.ZomnKart.in. This document delineates the terms and conditions that govern the utilization of the website and the disclaimer “(Terms & Conditions).”

The website www.ZomnKart.com (“Website”) is the property of and managed by DRR Teleservices, a sole proprietorship firm duly registered under GST provisions of India. The firm’s Registered Office is located at G-1/54B, KUNWAR SINGH NAGAR, NANGLOI, WEST DELHI, DELHI, 110041, henceforth referred to as the “Firm” (inclusive of its successors and assigns).

All communications should be directed to the support office address stated above. The utilization of this Website is subject to the Terms & Conditions outlined herein. By visiting, dealing, transacting, and/or using this Website, users implicitly confirm that they have read, comprehended, and unconditionally accepted these Terms & Conditions as a legally binding agreement between the Firm and the User. If the User disagrees with any or all of these Terms & Conditions, they should abstain from dealing with or initiating any transactions on this Website. Implicit or explicit acceptance of these Terms of Use also implies acceptance and agreement to be bound by ZomnKart Policies, including the privacy policy, as amended from time to time.

The information, products, and services provided on this Website are for the User’s information and are subject to the User’s acceptance of the terms, conditions, and notices outlined herein. They should not be considered a substitute for professional advice. The Firm and its affiliates assume no responsibility for any consequences directly and/or indirectly related to any action and/or inaction taken by the User based on the information, services, products, and other materials offered on this Website.

While the Firm endeavors to keep information about the various Products accurate, complete, and up-to-date, it cannot guarantee the accuracy, completeness, or timeliness of the information. The Firm reserves the right to change, suspend, and/or discontinue the Product(s) at any time without notice and/or liability to the Users.

In this agreement, ‘Firm’ and ‘User’ are collectively referred to as “Parties” and individually as “Party.”

  1. Definitions
  2. The terms used in these terms are defined as under unless repugnant to the context or meaning thereof:
  3. “Agreement” refers to the agreement between the Firm and User with terms and conditions provided herein, including the Privacy Policy, Disclaimer, and all the schedules, appendices, and references mentioned herein with all amendments as effected by the Firm from time to time.
  4. “Firm” means DRR Teleservices.
  • “Exchange Policy” has the meaning ascribed to it in Clause below.
  1. “Zip Delivery Service” has the meaning ascribed to it in Clause below.
  2. “Force Majeure Event” has the meaning ascribed to it in Clause below.
  3. “Product(s)” means any goods and/or services offered for sale on the Website for consideration.
  • “Refund Policy” has the meaning ascribed to it in dedicated refund policy page.
  • “Return Policy” has the meaning ascribed to it in Clause below.
  1. “User”/”Users” means any person/persons and/or legal entity(ies) who visits, uses, deals with, and/or transacts at www.ZomnKart.com in any way.
  2. “Website” means www.ZomnKart.com, a website owned and operated by the Firm for facilitating online transactions, including the related mobile site and mobile application introduced from time to time.
  1. Eligibility
    1. Any person above eighteen (18) years of age, transacting in a legally acceptable currency, and competent to enter into a valid contract as defined under the Indian Contract Act, 1872, shall be eligible to visit, use, deal and/or transact at the Website. If the User is not competent to enter into a valid contract, they are prohibited from visiting, using, dealing, and/or transacting at the Website. Your visit, dealing, and/or transaction at the Website shall be treated as your representation that you are competent to enter into valid legal contracts as defined under the Indian Contract Act, 1872.
    2. User agrees to be responsible for maintaining the confidentiality of User display name and passwords, and User shall be responsible for all activities that occur under User’s display name and password. User shall further be responsible for User’s use of the services and access of the Website, as well as for the use of Users account by others, including without limitation minors living with User. User warrants that all information supplied by User is correct and accurate. Failure to provide accurate information may result in the temporary or permanent suspension or indefinite blockage of access to the Website.
  1. Modification of Terms
  2. The Firm reserves the right, at its sole discretion or as necessitated by law, to modify these Terms & Conditions at any time without prior notification to Users. Users shall remain responsible and bound by this Agreement as amended by the Firm. The continued use of this Website shall signify Users’ acceptance of the modified Terms and conditions of the Agreement.
  1. Content On The Website
  2. The Website and its content must be used solely in accordance with the terms of the Agreement. All Products/materials displayed on the Website are protected by intellectual property rights owned by the Firm, its subsidiaries, affiliates, associate companies, contractors, partners, and/or suppliers. The Website is safeguarded by copyright as a collective work and/or compilation, pursuant to applicable laws.
  3. If a User utilizes any information from the Website for research resulting in an article and/or other publication, the User must include the Firm as a resource in their bibliography and seek prior written permission, ensuring that no documents or graphics, including logos, sourced from the Website and/or Products are altered.
  4. The User acknowledges that the Firm may or may not pre-screen Content but retains the right to pre-screen, refuse, or remove any Content and/or Products from the Website at any time, for any reason, and/or for no reason at all.
  5. The Firm’s logos, product and service marks, and/or names are trademarks owned by the Firm. Without the prior written permission of the Firm or its appropriate affiliates, the User agrees not to display and/or use the Marks. Nothing in this Website should be construed as granting any license or right to the Marks without the express written permission of the Firm or such third party. User’s misuse of the Products, material, and/or Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited.
  1. User Registration Information
    1. Users are entitled to use the Website for any online shopping transaction after registering on the Website by providing all relevant information. The user is solely responsible for the confidentiality of their User ID and Password.
    2. Users are solely responsible for the accuracy and correctness of all details/information provided during registration. If the Firm has reason to doubt the correctness of any details/information furnished or if any information is found incorrect, false, or misleading, the Firm is entitled to cancel or suspend the registration of the User.
    3. Users shall not (a) select or use the name, User ID, mobile number, and/or mail id of another person with the intent to impersonate that person or (b) use a User id a name subject to any rights of a person other than User without appropriate authorization. The Firm reserves the right to refuse registration or cancel User id at its discretion.
    4. In order to ensure that the Firm is not violating any rights that the User may have in their Information, the User agrees to grant the Firm a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the database rights in their Information, including but not limited to rights in any media now or in the future, solely to enable the Firm to use the information supplied. The Firm will only use User’s Information in accordance with the Agreement.
    5. User agrees and understands that the Firm shall not be responsible for: i. Delivery of Product(s) at the wrong address furnished by User. ii. Any loss and/or damage to User due to incorrect, incomplete, and/or false information furnished by User, and the User shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, and/or misleading information to the Firm.
  1. Annulment and Deterrence of Bulk Purchases and Deceptive Transactions on ZomnKart.com
  1. This platform serves retail customers. Orders identified as bulk purchases (more than 3 units) or intended for resale may be canceled, and refunds initiated within 22 working days. This includes orders with multiple quantities across products, placed under the same name, group, mobile number, email address, or IP address. ZomnKart reserves the right to treat such orders as bulk orders, with the discretion to partially or completely cancel/reject them. Additionally, users engaging in such activities may be permanently blocked from transacting on ZomnKart.com and its stores without notice and liability.
  2. Any observed fraudulent transactions, such as returning fake/old/damaged products in place of the original or failing to return a product after a refund, may lead to restrictions on the user’s future transactions. ZomnKart reserves the right to permanently block such users from transacting without notice and liability.
  1. Assertions and Guarantees
    1. User affirms ownership or authorization to share provided information, ensuring correctness, completeness, accuracy, non-misleading nature, and compliance with rules and regulations.
    2. User indemnifies the Firm and its stakeholders against claims arising from posted information. The Firm reserves the right to remove posted information without prior notice.
    3. User confirms responsibility for their information, ensuring it is correct, complete, relevant, not fraudulent, non-stalking, non-infringing, non-defamatory, and in compliance with laws. The Firm reserves the right to remove or edit such information.
    4. User agrees not to use the Firm’s website for unlawful purposes, unauthorized access, or any activity that may damage the website or interfere with other users’ enjoyment.
    5. User agrees not to attempt unauthorized access or obtain materials through prohibited means. Any fraudulent or illegal activity may result in the termination of user access.
    6. User may not post communications designed to obtain private information from other users or use the service for harassment or impersonation.
    7. The Firm disclaims responsibility for material submitted by users or third-party advertisers and reserves the right to omit, suspend, or change the position of any advertising material.
  1. Pick Up Service from Store (only if applicable)
  1. Users must collect products within 48 hours of receiving the invoice, presenting a valid photo ID. Failure to do so may result in order cancellation at the Firm’s discretion, with a refund according to the Refund Policy.
  2. Original valid photo ID options include Pan Card, Valid Driving Licence, Passport Copy, Government Issued ID Card, and Valid College ID (for students).
  • Authorized representatives may pick up products with an authority letter, printed order confirmation email, and copies of their and the user’s photo identity proofs.
  1. Returns and refunds for Store Pick-up Service transactions must be processed at the store.
  2. Requests for changing product color/model will not be accepted.
  3. Users can cancel Store Pick Up Service orders at the store.
  • The Refund Policy applies to Store Pick-up transactions, with refunds issued according to the selected payment mode.

8.1. Replacement Policy for Store Pick up Transactions

  1. Replacement under Store Pick Up Service applies to certain products within four days of pick-up, subject to conditions outlined in the Exchange Policy.
  2. If a replaceable product is unavailable, a refund will be issued.

8.2. Store Pick-up Non-Replaceable Products

  1. Certain products, including desktops, laptops, peripherals, and personal care items, are non-replaceable.
  1. Pay-on-Delivery Order Cancellations/Replacement (only if applicable)
  2. Order cancellations or replacements for Pay-on-Delivery orders can be initiated by calling the call center or visiting a ZomnKart store.
  3. Products cannot be returned once delivered, except in cases of defects, damage, or incorrect products.

9.1       Payment Terms and Finance

  1. Users can conduct transactions using valid credit/debit cards or online banking, ensuring accuracy in details. Users are solely responsible for any costs or losses incurred due to incorrect information.
  2. Finance, Confidentiality, and Fraud Prevention
  3. The EMI facility is provided by banks and/or financial institutions for specific products. The conversion of transactions into EMI is at the sole discretion of the bank and/or financial institution. Any interest-related refund should be addressed directly with the issuing bank and/or financial institution. For PayLater/deferred payment, user information may be shared with third parties, and users are solely responsible for payments. The Firm is not liable for actions resulting from delayed or non-payment under this option. Users are advised to read detailed Terms and Conditions before opting for this payment option. The Firm is not liable for any loss arising from declined authorizations due to exceeding payment limits.
  4. User information provided for finance purposes will be kept confidential and disclosed only as required by stock exchange rules, applicable laws, or government authority regulations.
  5. The Firm actively reports and prosecutes credit/debit/cash card fraud. The Firm may request additional authorization from the user, and its decision is at its discretion. Suspected fraud may lead to order cancellation, and the Firm is not liable for resulting losses.
  6. The Firm takes precautions to protect user information but is not responsible for third-party actions resulting in the exposure or misuse of user information.

9.2 Placing a Pay-on-Delivery Order

  • Currently, Zomnkart doesn’t provide pay on delivery option to buyers for their purchase on the website, which means it entertains prepaid orders only.
  1. Order Cancellation Before Dispatch
  2. Order confirmation does not signify acceptance; the Firm reserves the right to accept or decline orders. The Firm may supply less than the ordered quantity and inform the user, who can then agree or disagree.
  3. The Firm may refuse or cancel orders with erroneous pricing or incorrect information. If the user’s card has been charged, a credit will be issued immediately for the amount charged.
  4. Users can cancel an order by contacting us at our customer care number as well as by writing an email to us, or before the order is handed over to the courier.
  1. Refund Policy
  2. Cancellation/exchange qualifies for payment reversal/replacement based on availability and user preference.
  3. Eligible refunds will be initiated by the firm within seven working days of cancellation. The firm is not liable for any bank charges related to the refund transaction.
  4. Interest fee reversal in EMI transactions is subject to the issuing bank’s terms, and users should contact the bank directly for refunds. The firm is not responsible for delays or issues related to interest refunds.
  5. Refund in EMI transactions doesn’t imply EMI closure; users must communicate closure intent to the bank to avoid interest charges.
  6. These terms and conditions constitute the “Refund Policy.”
  1. Charity
  2. The Firm may list causes/organizations on its website for charity purposes. Users can choose to donate during the purchase, and donated amounts won’t be refunded in case of order cancellation.
  3. The Firm is not responsible for issues arising from user donations.
  1. Coupons
    1. Each coupon is governed by its terms and conditions, subject to periodic amendments by the Firm without notice.
  1. Delivery & Installation
  2. The Firm aims to ship products within seven working days from the order date, subject to successful payment realization and product availability. Delay due to circumstances beyond the Firm’s control is not its responsibility.
  3. Multiple products in one transaction will be shipped together, but logistical constraints may lead to separate shipments. If shipping to different addresses is required, users should place separate orders.
  4. The Firm may use Service Partners for delivering products. The delivery person may contact the user before delivery, request a signed proof of delivery, and, in cases where the recipient differs from the order placer, may ask for valid identity proof.
  5. Installation of products will be carried out by the respective brands or the Firm’s service partners. Standard installation charges, if applicable, will be the user’s responsibility.
  1. Zip Delivery
  2. The Firm introduces Fast Delivery Service for swift product delivery within a day or two of ordering (“Fast Delivery”). The terms are:
  1. Users must select “Same Day Delivery” while purchasing on the website
  2. Products ordered before 11:00 AM will be delivered the same day or next day by 09:00 PM
  • Products ordered between 00:00 to 00:00 will be delivered by 00:00 on the next working day
  1. Fast Delivery Service is available in selected cities mentioned on the website. v. Free shipping is provided for all products eligible for Fast Delivery
  2. The Firm aims to deliver Fast Delivery orders within 24 hours, subject to payment realization and product availability. The user acknowledges that delays due to factors beyond the Firm’s control are not its responsibility.
  3. The Return Policy of Home Delivery, Exchange/Replacement, and Refund Policy applies to Products delivered under the Fast Delivery Service option.
  1. Tokenisation of Cards
    1. Definitions:
  2. “Cardmember”: The user to whom a valid Card is issued by an authorized card issuer
  3. “PAN”: Primary card account number identifying the card issuer and Cardmember account
  • “Token”: Surrogate value corresponding to a PAN
  1. “Tokenised Card”: Cardmember’s Card with a unique Token assigned on the Website
  2. “Tokenised Card Transaction”: Transaction using the Tokenised Card for payment
  3. “Token Requestor”: SBR or its service provider acting as a token requestor for Tokenisation Service
  • “Tokenisation Service”: Service of replacing actual Card details with Tokens
  1. Tokenisation of Cards:
  2. Card members may request tokenisation after explicit consent
  3. Token Requestor collects data, shares with third parties, and card networks for Tokenisation Services
  • SBR, card networks, card issuers, and third-party partners may use, transfer, and process collected data
  1. Tokenised Card usage may be subject to transaction limits imposed by card issuers or applicable laws.
  1. Loss/Misuse of Tokenised Cards:
  2. Cardmembers must notify the bank/card issuer immediately if Token/Card is lost or stolen
  3. SBR is not liable for transactions incurred before Tokenised Card is blocked.
  1. Cardmember’s Undertakings:
  2. Cardmembers must take security measures for Tokenised Card.
  3. Compliance with card issuer terms is mandatory.
  • Cardmembers are solely responsible for any disclosure of Card/Token details.
  1. De-registration of Token:
  2. Cardmembers must follow instructions/terms for Token suspension/termination.
  3. Token termination does not affect the underlying PAN or related obligations.
  1. Disclaimer:
  2. Users bear all risks of online transactions with Tokenised Cards.
  3. Tokenisation Service is provided on an “as is” basis.
  • SBR and third-party partners make no express or implied warranties.
  1. Force Majeure
  2. The Firm is not liable for failure or delay in performing obligations under the Agreement due to a Force Majeure Event. Force Majeure Event includes events beyond the Firm’s control, such as natural disasters, strikes, government actions, etc.
  1. Warranty Disclaimer
  2. User acknowledges the Firm’s limited control over user access, content, and product effects. The Website, services, and products are provided “as is” and “as available,” with no warranties except those provided in the Warranty Terms by the respective product manufacturer. The Firm is not responsible for offensive or inappropriate content on linked sites.
  1. The Firm does not guarantee the confidentiality of user communication on the Website. Users use the Website at their own risk. The Firm is not liable for risks associated with Tokenised Cards, and users assume all associated risks. The Firm is not responsible for claims, loss, damage, cost, or liability arising from Tokenised Card usage.
  1. Terms & Conditions for Exchange on ZomnKart.com

For any queries related to Exchange/Buyback, user can contact ZomnKart

  1. Helpline: To Be Updated Soon…
  2. Email: helpdesk@zomnkart.com

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EMAIL US

helpdesk@zomnkart.com (You can expect a response within 24 hours)

CALL US AT

Customer Care For Store Support.
Email: helpdesk@zomnkart.com
Phone: +91-8287149738

Customer Support is available between 11 AM to 7 PM

Intellectual Property

At ZomnKart, we take pride in our website’s original content, features, and functionality. These elements are our intellectual property and are safeguarded by various legal mechanisms, such as copyright, trademark, patent, and trade secret laws. We encourage you to explore and enjoy our content but please refrain from reproducing, modifying, distributing, or republishing any material without our prior written consent.

Products and Pricing

Our commitment is to provide you with accurate and reliable information about our products. However, please note that despite our best efforts, information such as product descriptions and prices may not always be error-free. Prices are subject to change without prior notice, and we retain the right to modify or discontinue any product.

User Accounts

Creating a user account unlocks additional features on the Website. Your responsibility includes maintaining the confidentiality of your account details and overseeing all activities under your account. When registering, please ensure the accuracy, currency, and completeness of the information provided. Falsification may lead to the suspension or termination of your account.

User Conduct

We believe in fostering a positive online community. By using the Website, you agree to engage in lawful activities and comply with these Terms. Prohibited activities include unauthorized content uploads, unauthorized advertising or spamming, attempting unauthorized access, and impersonation.

Limitation of Liability

While we strive to provide a seamless experience, ZomnKart, along with its directors, employees, partners, suppliers, or affiliates, cannot be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or products purchased through it.

Governing Law

These Terms are governed by the laws of Delhi, India. We appreciate your understanding and cooperation in abiding by these legal provisions.

Changes to Terms & Conditions

Our commitment to continuous improvement may lead to updates or modifications to these Terms. Changes become effective immediately upon posting on the Website. Your continued use of the Website post-modifications implies your acceptance of the revised Terms.

Contact Us

We value open communication. If you have questions or concerns about these Terms, we invite you to reach out to us through the provided channels. Your feedback is important in helping us enhance your experience on ZomnKart.com.

Customer Care For Store Support.
Email: helpdesk@zomnkart.com
Phone: +91-8287149738

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